Terms and conditions

OiDroids are brought to you by Lunar Lime Ltd, 11 Gatwick Metro Centre, Balcombe Road, Horley, RH6 9GA, UK. Company no: 8013715

Welcome to our website. By viewing or logging into this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lunar Lime Ltd’s relationship with you in relation to this website.

The term “Lunar Lime” or “us” or “we” refers to the owner of the website whose registered office is Lunar Lime Ltd, c/o Cole Marie Partners Limited, Priory House, 45-51 High Street, Reigate, Surrey, RH2 9AE, UK. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

All orders are processed using PayPal.

Non-acceptance of an order may be a result of one of the following reasons:

  • The product(s) you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing, product or offer description error.
  • You not meeting the eligibility to order criteria as set out below.

Cookies

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). This website (oidroids.com) uses both session based cookies and persistent cookies. This site uses session based cookies to temporarily record your information from page to page when requesting party availability checks and reserving places. This information is not stored on your computer but on the webserver hosting this website. These session cookies are only available during the time you are on the site and are removed when your browsing session is finished (when you close your online browser) or once you have completed a purchase or registration.

Returns

  • Change of heart: We do not process returns from a change of heart.
  • Faulty or defective items: If your order is inaccurate or defective please contact us immediately and we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase. The item(s) must be returned within 30 days of purchase in the condition in which it was received. As you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

Postage

All items are sent via Royal Mail. Any item sent outside of the UK is sent via Royal Mail Airmail. For more information on Royal Mail’s services please visit http://www.royalmail.com/portal/rm

Items lost in transit

All items are sent via Royal Mail. We cannot be held responsible for packages lost in transit, but will provide you with proof of posting should you wish to make a claim against Royal Mail.

Visitor tracking

This site does make use of Google Analytics for online visitor tracking – you can read more about cookie privacy and Google Analytics at: http://www.cookielaw.org/google-analytics-eu-cookie-law.aspx

Who else sees your information?

We may have to disclose some of your information to service suppliers to help complete your order. These parties include PayPal, Royal Mail, Parcel Line, FedEx and TNT. By using our web site you consent to us using the personal information you have given Lunar Lime Ltd and our trusted partners, as outlined in this Privacy Policy.

We may also use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

If you have any concerns regarding your data please contact us via our contact form.

Privacy Policy

OiDroids and Lunar Lime are committed to protecting your personal information.

We maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many ‘hits’ our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don’t track individual users pathways through the site. Our site also uses ‘cookies’.

We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter.

Cookies

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). This website (oidroids.com) uses both session based cookies and persistent cookies. This site uses session based cookies to temporarily record your information from page to page when requesting party availability checks and reserving places. This information is not stored on your computer but on the webserver hosting this website. These session cookies are only available during the time you are on the site and are removed when your browsing session is finished (when you close your online browser) or once you have completed a purchase or registration.

This website (oidroids.com) also uses persistent cookies which are small text files stored on your computer, to record your preferences between visits. These preferences are, for example, when you agree that this site can store cookies, that agreement is then stored in a cookie on your computer so you are not continually asked for agreement in subsequent visits.

This website (oidroids.com may from time to time use other persistent cookies to record extra preferences or activity between visits. These cookies will never store personal information about you or your computer and you can clear them at any point by deleting your browser history – for more information about cookies you can visit: http://www.aboutcookies.org/

What to do if you don’t want cookies to be set

If you find the idea of this website storing information on your computer or mobile device a bit intrusive, even though it is generally quite harmless, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions on this website. For information on how to control cookies being stored on your computer see: http://www.aboutcookies.org/Default.aspx?page=1

I agreed for this site to store cookies but have changed my mind

If you previously agreed to allow oidroids.com to store cookies on your computer but have subsequently changed your mind then you can delete the cookie set by this choice – see http://www.aboutcookies.org/Default.aspx?page=1 to learn how to control and remove cookies stored on your computer.

What do you do with the information you gather

The majority of information stored is captured when an online visitor makes a purchase, fills out a registration or enquiry form – this information is stored on the webserver and also emailed to Lunar Lime – this information is only used in response to the booking request or enquiry submitted. Customers booking or enquiring online are NOT automatically added to a marketing database and will not be sent unsolicited email marketing without first being asked if they would like to opt in to receive marketing material. Visitors signing up to our email newsletter will be added to our newsletter list and will receive emails from OiDoids and Lunar Lime but not from other 3rd parties and affiliates.

We do NOT sell your information and we do not supply it to third party companies for their own use.

Where/how we store your Personal Data

All information you provide to us is stored on our secured servers in the UK. Any payment transactions are processed through PayPal using a secure server (HTTPS/SSL). Payment details and credit card numbers submitted through PayPal are never seen or stored by OiDoids or Lunar Lime.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access. If you are at all hesitant to provide payment details online please contact our office by phone or email to arrange the payment.